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LOCAL DELIVERY (Within 10 Miles):

We offer free local delivery within a 10-mile radius to ensure the safest and least stressful transport possible for live fish and aquatic livestock.

Delivery is scheduled by appointment.
Orders are hand-delivered -never left unattended.
Livestock is transported in insulated containers to maintain stable temperature and water quality.
Someone must be present to receive the delivery.

Local delivery fees are calculated at checkout based on distance.

Shipping (Outside Local Delivery):

Flat Rate Shipping- $19.99

For customers outside our local delivery zone, we ship using priority, time-sensitive shipping methods designed specifically for live aquatic animals.

Fish are packed using professional-grade bags, oxygen, and insulation.
Heat or cold packs are used when necessary, based on weather conditions.
Orders are shipped Monday-Wednesday only to avoid weekend delays.
Tracking info is provided once package ships.

WE DO NOT SHIP DURING EXTREME WEATHER CONDITIONS TO PROTECT THE HEALTH OF THE ANIMALS.

Live Arrival Guarantee:

We take every precaution to ensure your livestock arrives healthy and stress-free.

All shipments are guaranteed to arrive alive.
In the rare event of a DOA (Dead On Arrival), clear photos must be provided within 2 hours of delivery.
Refunds or store credit will be issued at our discretion after review.

IMPROPER ACCLIMATION, DELAYS, OR UNATTENDED DELIVERIES VOID THE GUARANTEE.

IMPORTANT NOTES:

We reserve the right to delay shipping if weather conditions are unsafe.
Shipping and delivery costs are non-refundable.
By placing a order, you confirm you are prepared to properly acclimate and care for live aquatic animals.

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